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Terms of sale

PREVIOUS INFORMATION

The General Contracting Conditions regulate the distance selling relationship between Andromeda Moto and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, the Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

Andromeda Moto reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, Andromeda Moto reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these Terms of sale when it deems it appropriate, announcing them in a timely manner.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

Also, you can subscribe to the newsletter to receive offers of the referred products or general information that may be of interest to you.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and to have the legal capacity and to act necessary for accessing and contracting the Andromeda Moto websites.

To purchase our products, you can go to the corresponding section of our online store.

After the purchase process, the client will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. 

SCOPE OF THE SHOP

International

The descriptions of the products exhibited on the Website are made based on the information provided by the Andromeda Moto suppliers. The photographs of the products and the commercial names, brands or distinctive signs contained in the Website, are about the real products put up for sale, to give the most truthful and exact information about the product and its characteristics. However, it should be noted that the description is not exhaustive.

PRICES

All prices of our products include taxes within the European Union. Outside the European Union they are not included. In relation to Value Added Tax, as a general rule, the tax rate of 21% will be applied for the territory of the European Union where this tax is applicable. For sales to any other country in the world, VAT will not be applied. However, the customs systems of each country may apply the corresponding tax charges. Due to their special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from VAT (the costs of customs clearance and import taxes are not included in the price of the item or shipping, and must be paid at destination by the recipient of the merchandise). The prices displayed on andromedamoto.com may be reviewed and modified if conditions require it at any time.

AVAILABILITY

In the event that the requested product is not available, the Client will be informed, as soon as possible, of its total or partial cancellation. If it is a partial cancellation of the order due to this case, this fact does not give the right to cancel the entire order. The part of the order that is delivered will be billed exclusively. If for reasons of cancellation the Client wishes to return the delivered product, he must follow the instructions detailed in the Returns section.

FORMALIZATION OF ORDERS

When the client formalizes the order with the acceptance of the Terms of sale and the corresponding confirmation of the purchase process, Andromeda Moto will send an email to the address indicated by the client, confirming all the details of the purchase. 


CANCELATION OF CUSTOM PRODUCTS

Once the customized product has been processed, at Andromeda Moto we do not accept order cancellations under any circumstances. When the first payment is made, a manufacturing process begins that involves different parties, therefore, order cancellations of this type of products are not accepted.


CANCELATION OF ORDERS

Andromeda Moto may cancel an order within 48 hours after the request made by the Client, for any of the following reasons:

- Lack of stocks.

- No confirmation of payment.

- Impossibility or shipping problems from the company. In all cases, the Client will be promptly informed and, in case of having received any charge, will be reimbursed. In this case, the Client will not be entitled to any compensation from Andromeda Moto.

PAYMENT METHODS

PAYMENT BY DEBIT/CREDIT CARD

When you select this method, the checkout process will link to the Stripe website. Your credit card will be charged as soon as you validate the payment. If there is any problem of Stock in your order, or there is any incidence in the expedition, we will refund the corresponding amount on your credit card in a term not superior to 14 days from the date of the service. For security reasons Andromeda Moto reserves the right to refuse any transaction made by credit card. In this case we will proceed to refund the cash back to the original card. 

TRANSFER PAYMENT

If during the process you choose this payment system, your order will be pending receipt of the deposit confirmation from the bank. The transfer must be effective within a maximum period of 4 calendar days from the date of purchase. If for any reason this is not done after these 4 days, we cannot guarantee the availability of the products. All bank fees and corresponding expenses generated by the transfer are borne entirely by the payer. Once the corresponding transfer is registered and verified, we will proceed to send your order to the address that appears in the shipping data. The delivery period starts from this date. At the end of the purchase process, you will receive an e-mail with the details and order confirmation along with the following bank details so that you can make the bank transfer. It is very important that in the CONCEPT field you indicate your name, surname and order number.

DELIVERY TIMES OF ORDERS

PRODUCTS IN SIZES OR SINGLES SIZE

Depending on the time of day you place your order, standard shipments are usually delivered 24-96 hours after you have made your purchase through the website (provided that there is stock), although these delivery times are approximate, and in any case, a delay in delivery with respect to the deadlines indicated will not entitle the customer to claim any compensation. Delivery times, depending on availability, may vary from 24 hours to 14 days. We recommend contacting us in advance to confirm delivery times at times of the year with a higher volume of orders and/or longer delays in transport (summer, Christmas, etc.). Delivery times are calculated on working days (Monday to Friday) as Andromeda Moto does not ship on holidays, Saturdays or Sundays. In any case, if there is any stock shortage or unavailability, we will inform you immediately and we will give you a new delivery date, or if it is not possible to deliver the product, we will cancel the order.

Once the transport company makes the requested product available to the customer, it will be understood that it has been delivered.

When ten (10) working days have elapsed since the delivery of the order, and the delivery has not been arranged, the Customer must contact Andromeda Moto. If he does not do so, when ten (10) working days have elapsed since the delivery of the order, it will be returned to the warehouses of Andromeda Moto. In this case, the Client will have to take charge of all the expenses of shipment and return of the merchandise.

CUSTOM PRODUCTS

All the products in the Andromeda Moto collection are tailored exclusively to meet the requirements of our customers. The manufacturing process has different phases of quality control, which allows us to ensure that the product is in excellent condition. For this reason the delivery date can vary between 12 and 18 weeks from the moment we receive the payment, we have the confirmed measurements and design. The delivery time may vary depending on many factors, from high production peaks, breakage of stock of materials, etc ... 

DELIVERY STATUS OF PURCHASED PRODUCTS - DAMAGE TO SHIPPING

The Client must check the good condition of the package before the carrier that, on behalf of Andromeda Moto, delivers the requested product, indicating on the delivery note any anomaly that it could detect in the packaging. If, subsequently, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify Andromeda Moto in writing within the shortest period of time. Possible time providing photographs and in a maximum of seven (7) business days from delivery.

RETURNS

The customer may exercise the right of withdrawal and may cancel the order if he/she finds that it does not meet his/her expectations. In this case, the customer must return the order to our offices by their own means. Once received and checked that everything is okay, we will proceed to reimburse the order (return costs are at the customer's expense).
Also, at the customer's request, Andromeda Moto can send the DHL return label. Once received and checked that everything is ok, we will proceed to refund the order minus the (return) shipping fees at the time plus customs charges if any.

To make the return, the product must be in perfect condition, in its original packaging, original labels and with the manuals, accessories or promotional gifts included if applicable. Likewise, the conditions of being a new, unused and unwashed product will be respected. Otherwise, the customer will have to assume the depreciation of the product. We will not accept products with marks, stains or hairs. All products will be checked by our quality department.

This right must be exercised within fourteen (14) working days of receipt. In order to be able to exercise this right, it is necessary that the products (made-to-measure overalls) or services are not personalised and made to the customer's specifications. Nor will the cancellation of services whose execution has already begun be accepted, as stipulated in art. 102 of the aforementioned regulation. The Client may exercise the right of withdrawal by sending an email to the email address info@andromedamoto.com, in which he/she must indicate his/her name and surname(s), as well as the details identifying his/her order. In this email you must state your wish to exercise your right of withdrawal.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

CONSEQUENCES OF RETURN

In the event of your withdrawal, we will refund all payments received from you, no later than 14 business days from the date on which you inform us of your decision to withdraw from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction. We may retain the refund until we have received the goods. You must return or deliver the goods directly to Andromeda Moto  - Albert Einstein, 15, BIC Building (Parque Tecnológico de Álava), 01510 Vitoria-Gasteiz (Álava) - info@andromedamoto.com / +34644243888, without any undue delay and, in any case, no later than 14 business days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Once the merchandise has been received in our warehouses, and after checking its condition, the amount will be reimbursed according to the payment method made by the client.

In any case, the return of defective products and erroneous shipments will be accepted, and Andromeda Moto will be responsible for the shipping costs provided that the client communicates this circumstance within seven (7) days from the date of receipt shipping.

Andromeda Moto is only responsible for orders placed on the website: andromedamoto.com

SIZE CHANGE GUARANTEE

There is the possibility of making a change of size in orders of more than 99 euros to peninsular Spain. The client must send Andromeda Moto, at his/her cost and risk, the product / products that wishes to change in size. This service will not be free for the Balearic Islands, the Canary Islands, Ceuta and Melilla. Nor for the European Union and countries outside the EU. In these cases, the shipping rates will be discounted for each of the areas. It is important to note that only one size change process will be allowed per product. The change of color or model of the product is excluded from this service. Likewise, this service will be provided as long as the product has been used only to test the size. If there are indications that its use has spread from this point (odors, scratches, worn material, loss of color, etc.), you will not have the right to apply this service.

When a client wants to make use of the size change, they must send an email to info@andromedamoto.com indicating:

Full name
Order number
Size you have received and size you want to have

The maximum term for the use of this service is 60 calendar days, since the article has been received.

In case we do not have the size of your interest, to proceed with the change we will inform you of the expected period to receive a new unit and if it is not to your liking, we will proceed to refund the amount.

IMPORTANT: Andromeda Moto will not carry out any forwarding of merchandise until the receipt and condition of the packaging and accessories of the item to be returned or exchanged in our warehouses have been verified.

ITEM WARRANTY

Defects or damage due to incorrect use or handling of the material or wear caused by normal use of it, are not included in the warranty.

Likewise, products modified or repaired by the customer or any other person not authorized by the manufacturer or supplier are excluded from the guarantee.

NULLITY

In the event that any clause of the present in the Terms of sale is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Terms of sale.

Andromeda Moto reserves the right not to exercise any of the rights and powers conferred in Terms of sale. This faculty will not imply in any case the waiver of the same unless express recognition by Andromeda Moto or prescription of the action that in each case corresponds.

MODIFICATIONS OF TERMS OF USE

Andromeda Moto reserves the right to modify, update or delete any of the points of the Terms of sale, at any time and without prior notice. Due to this reason, the client is recommended to read it every time they visit this website. The conditions established in the Terms of sale will always be available on a visible site, freely accessible for any queries you want to make.

In any case, the acceptance of the conditions of use will be a previous and indispensable step to the acquisition of any product available through the Website. Limitation of Liability: Motorcycling in all its forms is intrinsically dangerous and can cause serious injury and even death. It is the responsibility of the client to be technically trained to use the materials and equipment that Andromeda Moto distributes. We recommend that you use the motorcycle as fully as possible. Use quality materials. In them and in your ability you place your safety and that of those around you. Make a responsible use of your motorcycle.

APPLICABLE LAW AND JURISDICTION

These General Conditions of Sale are governed by Spanish law. In the event of a controversy arising from these general conditions and for the resolution of conflicts, the parties submit, the parties submit to the Courts and Tribunals of the city of Vitoria-Gasteiz.

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