EXCHANGES AND REFUNDS

EASE FOR OUR CLIENTS

EXCHANGES

At Andromeda, we want to provide you with changes or returns to make your experience as comfortable as possible. The changes are free for 30 calendar days from the moment you receive your purchase to request the product change.

How to change a product in our online store?

Click on the following link:

Haz click en el siguiente enlace:

Check the terms of sale to see in which products and countries the shipments for product changes are included.

REFUNDS

If for any reason you do not want to keep the product, you have 14 calendar days from the moment you receive your purchase to return it and we will refund the amount.

Keep in mind:

1.

The expenses caused by the shipment of the product will not be reimbursed. The product collection costs will be paid by the customer.

2.

The product must be in perfect condition, in its original packaging, original labels and with the manuals, accessories or promotional gifts included in your case. The conditions of being a new product, without use or washing, will also be respected. Otherwise, the customer will have to assume the depreciation of the product.

Click on the following link: